✅ Eligible Returns

We accept returns within 14 days of the delivery date if the following conditions are met:

• The item is unused and uninstalled
• It is in original, undamaged packaging
• It includes all original components, manuals, and accessories

Returns that do not meet these conditions will not be accepted.

❌ Non-Returnable Items

Due to health, safety, and hygiene considerations, we cannot accept returns on:

• Opened or used filters
• Installed or previously connected systems
• Any item not in its original packaging
• Custom or special-order products

Please contact us if you’re unsure whether your item is eligible.

🚚 Return Shipping

• Return shipping costs are the responsibility of the customer unless the product is defective or damaged upon arrival
• We recommend using a trackable shipping method, as we are not responsible for lost return shipments
• Shipping fees from the original order are non-refundable

🛠️ Damaged or Defective Items

If your item arrives damaged or defective, notify us within 7 days of delivery by emailing support@waterserviceelite.com with:

• Your order number
• A description of the issue
• Clear photos of the damaged or defective item

Once verified, we’ll provide a prepaid return label and either send a replacement or issue a full refund, depending on the product and situation.

💳 Refund Processing

• Approved refunds will be issued to the original payment method within 5–7 business days of receiving and inspecting the returned item
• You’ll receive a confirmation email once the refund has been processed

📬 How to Initiate a Return

To request a return, please contact us at:
📧 support@waterserviceelite.com
Include your name, order number, and reason for return. We’ll guide you through the next steps.

🌎 Shipping Regions

We currently ship only within the continental United States. Return eligibility applies only to U.S. orders.